Flight Attendant
Tūmau Waka Rererangi
Alternative titles for this job
Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable.
Pay
Flight attendants usually earn
$54K-$90K per year
Flight attendants can earn
$48K-$120K per year
Source: TEC research
Job opportunities
Vocational PathwaysPay
Pay for flight attendants varies depending on whether they work on domestic, trans-Tasman or international flights.
- Flight attendants usually earn between $54,000 and $90,000 a year.
- Flight attendants can earn between $48,000 and $120,000 a year.
- Flight attendants may also receive meal, accommodation, uniform and grooming allowances.
Source: TEC research.
- PAYE.net.nz website - use this calculator to convert pay and salary information
- Employment New Zealand website - information about minimum pay rates
(This information is a guide only. Find out more about the sources of our pay information)
What you will do
Flight attendants may do some or all of the following:
- look after passengers during flights
- check emergency and safety equipment before each flight
- prepare and check the catering, bar and cabin before each flight
- greet passengers, help them stow their luggage and check that they are seated safely
- demonstrate aircraft emergency procedures and safety features to passengers
- serve and clear away food and drinks
- use their knowledge of first aid to help sick passengers.
Skills and knowledge
Flight attendants need to have:
- knowledge of flight and emergency procedures
- ability to operate emergency equipment, such as defibrillators
- hospitality skills for serving food and drinks
- strong customer service skills
- first aid and medical skills
- ability to assist people with special needs, such as young children or people with disabilities.
Working conditions
Flight attendants:
- do shift work, including evenings, weekends and public holidays. International flight attendants may be rostered up to 18 hours a shift, and may spend many days away from home depending on where they are flying
- work at altitude, often in cramped conditions
- may work in conditions that are uncomfortable or dangerous, and may have to deal with stressful or difficult situations such as turbulence
- travel locally or internationally.
What's the job really like?
Jacqui Chapman
Flight Attendant
Travelling for work has its perks
Jacqui Chapman thrives on the constant travel involved in her job as a flight attendant. "Many times when I've been in Wellington and there's an exhibition at Te Papa, I've thought, 'I would never have got the chance to see that otherwise.'
"If you do a six-day trip, you build up a rapport with the people you've worked with, and then you might have the opportunity to go to a Robbie Williams concert in Brisbane with four or five work buddies – it's great!"
Physical effects of working at high altitude
"This job does take a toll on your body and sleep. You need to be more proactive about your diet and sleeping habits than you normally would. So, I find out where I can buy fresh food at each stopover. You just have to be a little creative."
Watching others develop
Jacqui has moved up to the role of cabin supervisor, and helps train staff. "Sometimes I work with people who are shy, so I really enjoy seeing them gain confidence. It's not just about building up your own skills. You get an intrinsic reward from helping someone else out, and seeing them develop."
Flight steward video
Sarah Anderson talks about her career as a flight steward with the Royal NZ Air Force – 1.50 mins. (Video courtesy of Defence Careers)
I’ve always had a passion for wanting to travel the world and seeing different countries and cultures has always been something I’ve been interested in. I’ve had the opportunity to travel from my small hometown of Havelock to Antarctica, Dubai, Hawaii and up to Russia and Japan.
My most favourite place that I’ve been to is Antarctica and my first time there we were told there was penguins outside. So we raced outside and we realised that they weren’t real, it turns out there was three cardboard cut-outs. So that was kind of a bummer but still really, really cool.
My most favourite person that I’ve had the honour to serve is Prince Charles and Camilla. They came to New Zealand last year and we got to serve them and show them New Zealand.
Your roles and responsibilities as a flight attendant involve emergencies and how to deal with them, that’s our first and foremost responsibility, followed closely by customer service of our passengers.
It’s not 24/7, you can have your own life. For example, this weekend is duck-shooting weekend so I’m all ready to go for that. I am also in the pageant world. I have been able to represent New Zealand overseas in Singapore and Bangkok. I like it because I can be in the military and I can also experience the glitz and glamour of the pageant world.
It has been the best experience and I encourage anyone who wants to travel and get paid to do it to join that dotted line and come along and be in the Air Force.
Making new friends, travelling the world, and serving the country are my three passions. Choose yours below to find the career you love.
Entry requirements
You need to train on the job to become a flight attendant.
You need:
- to complete a training course
- to have at least 18 months' experience in a customer-facing role
- to pass ability tests
- to pass a security check
- to pass a medical assessment
- to be able to swim 50 metres in under 2 minutes and tread water for 1 minute.
You may need:
- to be over 18 years old
- to have a valid passport
- a New Zealand Certificate in Aviation (Flight Attendant) (Level 4).
- Air New Zealand website - becoming a flight attendant with Air New Zealand
- ServiceIQ website - New Zealand Certificate in Aviation (Flight Attendants)
Secondary education
You usually don’t need specific NCEA levels for this job. However, languages and English are useful.
Personal requirements
Flight attendants need to be:
- customer-focused and friendly
- good communicators
- able to relate to people from a range of cultures and backgrounds
- responsible and professional
- resilient and calm in stressful situations
- able to work well in a team
- organised, resourceful and alert.
Useful experience
Useful experience for flight attendants includes:
- customer service
- nursing
- teaching
- nannying
- tourism or hospitality work
- work in a travel agency
- work that involves speaking another language.
Physical requirements
Depending on the airline, flight attendants may need to:
- pass a lift and reach test, which usually requires flight attendants to be between 160 and 185 centimetres tall, and able to lift heavy bags and emergency equipment
- pass a medical exam
- be able to swim 50 metres under 2 minutes unaided
- have a certain standard of eyesight to carry out emergency procedures without glasses.
Find out more about training
- New Zealand School of Tourism
- 0800 102 020 - www.nzschooloftourism.co.nz
- Service IQ
- 0800 863 693 - intel@serviceiq.org.nz - www.serviceiq.org.nz
What are the chances of getting a job?
According to the Census, 3,015 flight attendants worked in New Zealand in 2018.
Advantage if you speak more than one language
Being able to speak more than one language increases your chances of getting a job as a flight attendant.
Useful languages to know include:
- Cantonese
- Fijian
- French
- German
- Japanese
- Mandarin
- Samoan
- Spanish
- Tongan.
Air New Zealand key employer
Air New Zealand is the biggest employer of flight attendants.
Flight attendants may also work for:
- Jetstar
- Qantas
- the Royal NZ Air Force.
Sources
- Air New Zealand, careers.govt.nz interview, Jan 2021.
- Stats NZ, '2018 Census Data', 2019.
(This information is a guide only. Find out more about the sources of our job opportunities information)
Progression and specialisations
Flight attendants usually progress from working on domestic flights to working on international flights, or into senior roles such as lead flight attendant or purser.
They may also choose to transfer to ground-based jobs such as check-in agent, or customer service roles.
Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable, and may serve them food and drink
Last updated 14 August 2024